THE BILLING PROCESS:
A bill for EMS services is typically mailed out within one week from the date of service. Payment can be made by check, money order or with a major credit card. Please call 361-933-5211 for questions and/or payment plans.
Pay Your Bill Online
Robstown’s online payment portal is under construction, please check back often as new features are released frequently
The EMS billing department can assist you with filing insurance claims, including Medicare, Medicaid and private insurance. To request the filing of a claim please contact our billing department at 361-933-5211 or fax a copy of your insurance cards to the attention of EMS Billing at 361-387-6346. Insurance carriers typically take up to 60 days to process a claim. If any patient responsibility is assigned by your insurance carrier you will receive an invoice from Robstown EMS.
FOR BILLING QUESTIONS:
All question related to billing should be directed to the EMS billing department at 361-933-5211 between the hours of 8:00 AM and 5:00 PM Central Standard Time (CST) Monday through Friday.
MEDICAL RECORDS REQUEST:
For records request contact our Custodian of Records at 361-933-5211 between the hours of 8:00 AM and 5:00 PM Central Standard Time (CST) Monday through Friday.
FOR COMPLIMENTS OR COMPLAINTS:
Customer compliments, complaints or other inquiries related to EMS services should be directed to the EMS Chief and/or Supervisor on duty at 361-387-6385 or email at firstname.lastname@example.org.
FOR CAR SEAT SAFETY CHECKS:
For car seat safety inspections please call 361-387-6385 to schedule an appointment with Juan Cueva, certified CPS technician.