THE BILLING PROCESS:
A bill for EMS services is typically mailed out within one week from the date of service. Payment can be made by check, money order or with a major credit card. Please call 361-933-5211 for questions and/or payment plans.
Pay Your Bill Online
Robstown’s online payment portal is under construction, please check back often as new features are released frequently
INSURANCE CLAIMS:
The EMS billing department can assist you with filing insurance claims, including Medicare, Medicaid and private insurance. To request the filing of a claim please contact our billing department at 361-933-5211 or fax a copy of your insurance cards to the attention of EMS Billing at 361-387-6346. Insurance carriers typically take up to 60 days to process a claim. If any patient responsibility is assigned by your insurance carrier you will receive an invoice from Robstown EMS.
FOR BILLING QUESTIONS:
All question related to billing should be directed to the EMS billing department at 361-933-5211 between the hours of 8:00 AM and 5:00 PM Central Standard Time (CST) Monday through Friday.
MEDICAL RECORDS REQUEST:
For records request contact our Custodian of Records at 361-933-5211 between the hours of 8:00 AM and 5:00 PM Central Standard Time (CST) Monday through Friday.
FOR COMPLIMENTS OR COMPLAINTS:
Customer compliments, complaints or other inquiries related to EMS services should be directed to the EMS Chief and/or Supervisor on duty at 361-387-6385 or email at rems@cityofrobstown.com.
FOR CAR SEAT SAFETY CHECKS:
For car seat safety inspections please call 361-387-6385 to schedule an appointment with Juan Cueva, certified CPS technician.